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3 months ago
One Housing Group
Salary band: Any
Location: London
Job type: Permanent
Contact: ONE HOUSING GROUP
Category: Environmental Jobs
Are you highly motivated, organised and an excellent communicator with the skills, experience and drive to work within a dynamic and constantly evolving environment? If so then we would like to hear from you!

The role

The Head of Environment Services is pivotal to the success of creating and sustaining desirable neighbourhoods for all our tenures and residents by creating excellent partnerships with stakeholders, leading and developing knowledgeable site-based and customer-focused teams, co-ordinating existing services to our estates and creating new services. As Head of Environmental services you will inspire, motivate and develop a confident, highly skilled team of Estate Services Officers/Supervisors, Operatives, staff who are focused on keeping our grounds and communal spaces clean, safe and highly desirable, exceeding customer expectations and delivering high levels of satisfaction.

To be successful in this role, you should have a proactive and confident approach and have the ability to use your initiative in continuously improving services. You'll be overseeing all aspects of the Estate Services management across One Housing including cleaning and caretaking of all blocks to a high standard, grounds maintenance of open areas, maintenance and safety of play areas, the timely removal and disposal of fly tipped items, ensuring communal repairs are promptly reported and monitored through to completion in order to deliver and maintain a clean and safe environment for local residents and visitors.

You will be


A motivational and inspirational leader who brings out the very best in their team
Educated to degree level, be in possession of a management qualification that supports your significant management experience as well as hold a related professional qualification or significant training
A determined and resilient manager who manages their priorities and stays on track completing projects even during the most difficult times
A highly literate analyst who uses IT to understand and develop their service
A team player who is always around when needed and willing to support during the most challenging times
A confident communicator who can sell the most difficult message, reassure the most vulnerable resident and breathe life into the most boring topic - someone who knows how to talk to anyone


Required experience


A wealth of experience of COSHH & Health & safety regulations and how to deliver estate-management services within a H & S framework all gained through years of working in commercially driven social housing organisations or similar.
A track record of improving customer experience across a range of socially and commercially driven services
A vision of how One Housing teams can achieve top quartile performance, delight its customers and create opportunities for growth
Up to date knowledge of our regulatory responsibilities and how to monitor and control services to meet statutory and contractual obligations
Transformational management skills that ensure you can lead your team to continued growth.
Strong budgetary management skills and demonstrable experience of routinely delivering value for money savings within your field. In this role you will oversee all relevant Estate Services contracts and supplies of equipment and services


About Us

One Housing provides high quality homes and care. We manage over 15,000 homes across 27 London boroughs and surrounding counties and care for over 11,500 people to help them live independently.

Our Housing Operations' services are a hub of customer-focused teams pooling our expertise to strengthen front-line operations. We are adept at combining commercial and social values to deliver a range of great customer-focused landlord, housing management and support services to over 52,000 customers in London, Berkshire & Oxford. As part of the housing services team, we work closely with our internal partners in Citystyle, One Direct & Social Mobility.

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