My client is an innovative and market leading international leader within the solar industry - they are seeking a Customer Support Technician who is a top tier talent, to join their leading edge company that designs, markets and innovates new products for the renewable energy space.
The company's breakthrough Micro inverter System makes solar power systems more productive, more reliable, and smarter. You will have a chance to be part of an accomplished and enthusiastic technical cross-functional organisation.
The company hire creative, high performing people with a passion for high achievement. They provide employees the opportunity to do their best work in a stimulating, dynamic, challenging and fun environment. Be a part of the industry leader that is pioneering improvements in the way Solar Energy is delivered to homes and businesses.
The Customer Support Technician will support solar PV installers, system owners and our authorised distributors when using the company's micro inverters and their ancillary products and services, more specifically the Envoy communication gateway and Enlighten monitoring software.
The following tasks represent the main duties and responsibilities for this role.
·Respond to customer enquiries, via phone and email.
·Troubleshoot technical issues related either to the electrical configuration or to TCP/IP data networking.
·Assist installers with activation of new installations within Enlighten.
·Document all activity in the company's CRM system.
·Track field-issues for proper feedback to the Technical Manager.
·Promote the company's micro inverter solution in a professional manner.
·Possess excellent verbal and written communication skills.
·Maintain a positive, proactive, customer satisfaction focused attitude.
·You should be an active member of the company's Energy team.
·Always strive for continuous improvement.
·Maintain personal skill set by staying abreast of best practices.
·Be open-minded and have an enthusiastic approach.
·Have the ability to multi-task in a very dynamic and start-up environment.
·Sufficiently understand the operations of the company's Energy products and services.
·You should be educated in either some form of electronics or electrical engineering.
·Proven experience with computer networking.
·Possess the ability to learn regulatory requirements for grid-connected PV systems and installations.
·Be experienced with solar PV systems and UK regulatory requirements would be a distinct advantage.
Candidates must be eligible to work in the UK